{"id":1077,"date":"2024-05-13T18:38:24","date_gmt":"2024-05-13T10:38:24","guid":{"rendered":"https:\/\/www.stevistech.com\/?p=1077"},"modified":"2025-11-20T17:37:29","modified_gmt":"2025-11-20T09:37:29","slug":"pre-sales-in-sales-after-sales-services-commitment-stevis","status":"publish","type":"post","link":"https:\/\/www.stevistech.com\/pt\/pre-vendas-em-vendas-servicos-pos-vendas-compromisso-stevis\/","title":{"rendered":"Compromisso de servi\u00e7os de pr\u00e9-venda, vendas e p\u00f3s-venda da SteviS"},"content":{"rendered":"<p class=\"has-large-font-size\"><strong>Servi\u00e7o de pr\u00e9-venda:<\/strong><\/p>\n\n\n\n<p><strong>Solu\u00e7\u00e3o de problemas on-line:<\/strong> Na fase de pr\u00e9-venda, priorizamos entender as necessidades espec\u00edficas dos nossos clientes.<\/p>\n\n\n\n<p><strong>Fornecer solu\u00e7\u00f5es:<\/strong> Oferecemos m\u00e1quinas e solu\u00e7\u00f5es eficientes e econ\u00f4micas, adaptadas para atender \u00e0s necessidades de cada cliente.<\/p>\n\n\n\n<p><strong>Desenho de efeito de personaliza\u00e7\u00e3o do produto:<\/strong> Se voc\u00ea tiver alguma exig\u00eancia sobre a apar\u00eancia (incluindo cores e logotipos), podemos fornecer um design gratuito e confirmar com voc\u00ea antes de fazer o pedido.<\/p>\n\n\n\n<p><strong>Amostras gr\u00e1tis:<\/strong> Se voc\u00ea puder nos fornecer amostras para teste, voc\u00ea s\u00f3 precisa arcar com o custo de envio das amostras. N\u00f3s conduziremos testes gratuitos para voc\u00ea ap\u00f3s receber as amostras.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"[SteviS Laser] M\u00e1quina de corte de tubos a laser de fibra com novo tipo de furos de corte de mosca de 3.500 mm de comprimento de corte\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/vNrimJhsjhA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"[SteviS Laser] M\u00e1quina de corte a laser de tubo de pequeno di\u00e2metro de alta precis\u00e3o, comprimento de corte 46 mm\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/kptd6Cpc5iM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"[SteviS Laser] Bra\u00e7o rob\u00f3tico industrial de 6 eixos com soldador de CO2 adequado para processamento de estruturas de beliches\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/nbkn42VVLJw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"[SteviS Laser] Rob\u00f4 de soldagem industrial para tubos de alum\u00ednio, amostras de soldagem para cliente b\u00falgaro\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/u7U_LZsjp9U?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"has-large-font-size\"><strong>Servi\u00e7o de vendas:<\/strong><\/p>\n\n\n\n<p><strong>Relatar o progresso da produ\u00e7\u00e3o:<\/strong> Ap\u00f3s a confirma\u00e7\u00e3o do pedido, criamos um grupo VIP para cada cliente, fornecendo atualiza\u00e7\u00f5es regulares sobre o andamento da produ\u00e7\u00e3o.<\/p>\n\n\n\n<p><strong>Relat\u00f3rio de controle de qualidade:<\/strong> Ap\u00f3s a conclus\u00e3o da produ\u00e7\u00e3o, compartilhamos fotos e v\u00eddeos de testes para inspe\u00e7\u00e3o e aprova\u00e7\u00e3o do cliente.<\/p>\n\n\n\n<p><strong>Confirma\u00e7\u00e3o do pacote e lista de embalagem:<\/strong> Fornecemos uma lista de verifica\u00e7\u00e3o de envio abrangente e confirmamos com o cliente antes de carregar no cont\u00eainer.<\/p>\n\n\n\n<p>Para garantir que todos os itens necess\u00e1rios sejam carregados completamente, sem nenhuma pe\u00e7a faltando, prepararemos uma lista de verifica\u00e7\u00e3o assinada para cada item que iremos carregar no cont\u00eainer.<\/p>\n\n\n\n<p>Ent\u00e3o, ao receber um cont\u00eainer aberto, o cliente pode, com base em nossa lista de verifica\u00e7\u00e3o, verificar 1 por 1 para garantir que todas as pe\u00e7as foram recebidas na \u00edntegra, sem falhas.<\/p>\n\n\n\n<p><strong>Confirma\u00e7\u00e3o de carregamento do cont\u00eainer:<\/strong> Fornecemos fotos e v\u00eddeos do equipamento sendo enviado. E providenciaremos um v\u00eddeo durante todo o processo de carregamento para garantir que nenhum dano tenha ocorrido durante o carregamento.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>Servi\u00e7o p\u00f3s-venda:<\/strong><\/p>\n\n\n\n<p><strong>Treinamento de instala\u00e7\u00e3o e opera\u00e7\u00e3o:<\/strong> Diagramas de instala\u00e7\u00e3o, v\u00eddeos, manuais do usu\u00e1rio, cart\u00f5es de garantia e outras documenta\u00e7\u00f5es necess\u00e1rias est\u00e3o inclu\u00eddos e ser\u00e3o enviados ao cliente ap\u00f3s o envio.<\/p>\n\n\n\n<p>Tamb\u00e9m convidamos voc\u00ea e seus engenheiros a virem \u00e0 nossa f\u00e1brica para receber treinamento gratuito. Ap\u00f3s voc\u00ea ter conclu\u00eddo a educa\u00e7\u00e3o em opera\u00e7\u00e3o e manuten\u00e7\u00e3o e ter passado no exame, emitiremos um certificado de conclus\u00e3o.<\/p>\n\n\n\n<p><strong>Equipe de servi\u00e7o p\u00f3s-venda individual:<\/strong> Ao receber a m\u00e1quina, nossa equipe profissional de p\u00f3s-venda fornece orienta\u00e7\u00e3o on-line para instala\u00e7\u00e3o e comissionamento. Nossa equipe de p\u00f3s-venda \u00e9 proficiente em ingl\u00eas, garantindo uma comunica\u00e7\u00e3o tranquila com os clientes.<\/p>\n\n\n\n<p><strong>Suporte t\u00e9cnico r\u00e1pido online:<\/strong> Servi\u00e7o online 24 horas. Voc\u00ea pode entrar em contato com nossa equipe de p\u00f3s-venda a qualquer hora, mesmo nos fins de semana.<\/p>\n\n\n\n<p><strong>Servi\u00e7o local:<\/strong> Se for necess\u00e1rio servi\u00e7o no local, mesmo para uma \u00fanica m\u00e1quina, oferecemos esse servi\u00e7o sem custo adicional, com o cliente sendo respons\u00e1vel apenas por cobrir despesas de viagem, acomoda\u00e7\u00e3o e servi\u00e7o. Al\u00e9m disso, nossa equipe de p\u00f3s-venda oferece servi\u00e7os de treinamento offline para dar mais suporte aos nossos clientes ap\u00f3s a compra.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/stevistech.com\/wp-content\/uploads\/2024\/05\/stevis-after-sales-on-site-service-customer-factory.jpg\" alt=\"\" class=\"wp-image-1090\" style=\"width:840px;height:auto\" srcset=\"https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/05\/stevis-after-sales-on-site-service-customer-factory.jpg 800w, https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/05\/stevis-after-sales-on-site-service-customer-factory-300x225.jpg 300w, https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/05\/stevis-after-sales-on-site-service-customer-factory-768x576.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p>Esses compromissos demonstram nosso comprometimento em fornecer uma experi\u00eancia integrada e centrada no cliente durante todo o processo de vendas, desde a consulta pr\u00e9-venda at\u00e9 o suporte e servi\u00e7o p\u00f3s-venda.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/stevistech.com\/wp-content\/uploads\/2024\/05\/feedback-italian-customer.jpg\" alt=\"\" class=\"wp-image-1075\" style=\"width:840px;height:auto\" srcset=\"https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/05\/feedback-italian-customer.jpg 600w, https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/05\/feedback-italian-customer-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/stevistech.com\/wp-content\/uploads\/2024\/03\/feedback-south-africa-customer.jpg\" alt=\"\" class=\"wp-image-944\" style=\"width:840px;height:auto\" srcset=\"https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/03\/feedback-south-africa-customer.jpg 600w, https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/03\/feedback-south-africa-customer-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/stevistech.com\/wp-content\/uploads\/2024\/03\/feedback-russia-leisure-furniture-customer.jpg\" alt=\"\" class=\"wp-image-942\" style=\"width:840px;height:auto\" srcset=\"https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/03\/feedback-russia-leisure-furniture-customer.jpg 600w, https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/03\/feedback-russia-leisure-furniture-customer-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/stevistech.com\/wp-content\/uploads\/2024\/02\/feedback-slovakia-customer.jpg\" alt=\"\" class=\"wp-image-932\" style=\"width:840px;height:auto\" srcset=\"https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/02\/feedback-slovakia-customer.jpg 600w, https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/02\/feedback-slovakia-customer-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/stevistech.com\/wp-content\/uploads\/2024\/01\/feedback-russian-mexican-customer.jpg\" alt=\"\" class=\"wp-image-911\" style=\"width:840px;height:auto\" srcset=\"https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/01\/feedback-russian-mexican-customer.jpg 600w, https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/01\/feedback-russian-mexican-customer-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/stevistech.com\/wp-content\/uploads\/2024\/01\/feedback-bulgarian-customer-laser-cutting-machine-robot.jpg\" alt=\"\" class=\"wp-image-910\" style=\"width:840px;height:auto\" srcset=\"https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/01\/feedback-bulgarian-customer-laser-cutting-machine-robot.jpg 600w, https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/01\/feedback-bulgarian-customer-laser-cutting-machine-robot-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/stevistech.com\/wp-content\/uploads\/2024\/01\/feedback-vietnamese-customer.jpg\" alt=\"\" class=\"wp-image-912\" style=\"width:840px;height:auto\" srcset=\"https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/01\/feedback-vietnamese-customer.jpg 600w, https:\/\/www.stevistech.com\/wp-content\/uploads\/2024\/01\/feedback-vietnamese-customer-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>Pre-sales service: Online troubleshooting: In the pre-sales stage, we prioritize understanding the specific needs of our customers. Provide solutions: We offer efficient and cost-effective machines and solutions tailored to meet the requirements of each customer. Effect drawing of product customization: If you have any requirement about appearance ( Including colors and logos), we can provide [&hellip;]<\/p>","protected":false},"author":2,"featured_media":1087,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12],"tags":[87,88,89,72],"class_list":["post-1077","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news","tag-after-sales-service","tag-commitment","tag-professional-service","tag-stevis"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.stevistech.com\/pt\/wp-json\/wp\/v2\/posts\/1077","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stevistech.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stevistech.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.stevistech.com\/pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stevistech.com\/pt\/wp-json\/wp\/v2\/comments?post=1077"}],"version-history":[{"count":6,"href":"https:\/\/www.stevistech.com\/pt\/wp-json\/wp\/v2\/posts\/1077\/revisions"}],"predecessor-version":[{"id":1216,"href":"https:\/\/www.stevistech.com\/pt\/wp-json\/wp\/v2\/posts\/1077\/revisions\/1216"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.stevistech.com\/pt\/wp-json\/wp\/v2\/media\/1087"}],"wp:attachment":[{"href":"https:\/\/www.stevistech.com\/pt\/wp-json\/wp\/v2\/media?parent=1077"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stevistech.com\/pt\/wp-json\/wp\/v2\/categories?post=1077"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stevistech.com\/pt\/wp-json\/wp\/v2\/tags?post=1077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}